This site is operated on behalf of Zouq Foods International Limited (ZFI Ltd). ZFI Ltd has developed certain privacy practices that relate to information collected or used in connection with this site as described below.

This policy does not apply to information collected by ZFI Ltd in other forums, including over the phone, offline, through emails that you voluntarily send to us, or to information collected on any ZFI Ltd websites with a different posted privacy policy. ZFI Ltd strives to fully comply with all applicable laws, rules and regulations, including the Children’s Online Privacy Practices Act (“COPPA”). We use appropriate industry standard means, including technical safeguards, to protect any sensitive information that might be submitted on this site.

ZFI Ltd does not require visitors to submit personal information to visit our web sites; however, we do require visitors to submit personal information to complete transactions. This site may contain links to social media platforms, and you may be given the choice of connecting to one or more social media platforms from this site and/or integrating your social media experience with a program or promotion on this site. If you choose to do so, depending on your social media privacy settings, the personal information that you post, transmit or otherwise make available on the social media platform may be viewed and/or used by others. ZFI Ltd does not control and is not responsible for any use/misuse of your personal information by or through social media platforms in which you engage in through this site. By linking to a social media platform, you assume the risk that the personal information you provide on that platform may be viewed and/or used by third parties for any purposes, for which ZFI Ltd does not assume any responsibility.

ZFI Ltd does not share personal information about visitors to third parties for those third parties’ marketing purposes. During certain joint promotions or in other limited circumstances, visitors may have the option to submit personal information to and receiving future communications from our joint promotion partner(s). If you decide to give your contact information to our joint promotion partner(s), ZFI Ltd is not responsible for the 3rd party content or the use of information by such 3rd parties. ZFI Ltd may disclose personal information to comply with a subpoena, an applicable law or process, if ZFI Ltd believes it is necessary to cooperate with government or other enforcement officials, or to protect our company or the safety of our site visitors. We may hire trusted companies to help us with our web sites, programs and promotions, and those companies may have limited access to personal information for the sole purpose of performing their services, subject to upholding confidentiality obligations.

If you have opted to participate in a Zouq Foods promotion or program and/or to receive information from us, you may cancel your registration and/or remove yourself from our emailing list. You may do so by following the “unsubscribe” contained in one of our communications to you, or by writing to ZFI Ltd Customer Care at the address shown above and indicating in your letter that you wish to be unsubscribed from our marketing mailings.

Refund & Return Policy:

All refunds and returns will be provided within 5 business days as a credit to the credit card used at the time of purchase upon receipt of the returned goods, provided the product is in resalable condition. Replacements can only be made within 7 days of receipt of goods. Please allow upto 14 days for a refund to show up on your bank statement.

Shipping Policy:

Your items will ship out within two days of purchase. We use FedEx as our carrier partner and the shipping rates applicable would be flat rates for FedEx depending on selection of the service. Please note that these products are currently shipped only in United States.
This Privacy Policy may be modified by ZFI Ltd at any time by updating this posting. You are encouraged to check-back periodically to review the Privacy Policy.

Security Policy:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.